Return & Refund Policy – trendifywow
At trendifywow, we are committed to providing high-quality products and ensuring your satisfaction. If you are not satisfied with your purchase, we offer a straightforward return and refund process.
Return Eligibility
To be eligible for a return:
- Returns must be initiated within 30 days of purchase.
- Items must be new, unused, unwashed, and undamaged.
- Original tags must be attached.
- Items must be in their original packaging.
- A valid proof of purchase (original receipt or gift receipt) is required.
Return Process
1. Initiate Your Return
- Contact our Customer Support team at service@trendifywow.com.
- Provide the items you wish to return and the reason for return.
- Wait for instructions on where and how to send your return.
2. Prepare Your Return
- Package the item(s) securely in the original packaging.
- Ensure items are free of stains, makeup, deodorant, or signs of wear.
- Include all original accessories and documentation.
3. Ship Your Return
- Send the package to the address provided by Customer Service.
- Use a trackable shipping method and keep your tracking number and proof of postage.
Refund Process
- Most returns are processed within 5–7 business days after receipt.
- Refunds are typically issued within 14–21 business days.
- Refunds include the cost of the item(s) and any applicable sales tax.
- Shipping costs are generally not refunded, except in cases of defective, damaged, or incorrect items.
- Refunds for purchases with original receipts will be issued to the original form of payment.
- Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
- A $10 return fee will be deducted from your refund amount.
Return Shipping Costs
- Returns due to personal preference or incorrect purchases: customer is responsible for shipping.
- Returns due to damaged or incorrect items from trendifywow: shipping is covered by us. Please email clear photos of the issue before returning.
Special Circumstances
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- We are not responsible for returned packages lost or stolen in transit.
Exchanges
- Direct exchanges are not offered.
- To exchange, return your item(s) and place a new order in your desired size or color.
Non-Returnable Items
- Items that have been worn, altered, laundered, or damaged.
- Items returned without original packaging or tags.
- Items returned after the 30-day window.
Reserved Rights
trendifywow reserves the right to:
- Limit or refuse returns from customers with excessive return history, suspected fraud, or similar behavior.
- Refuse service to any customer or entity engaged in fraudulent or abusive activity.
- Discard any non-trendifywow items sent to our distribution center.
Questions or Concerns
For any questions about this policy, please contact our Customer Service team at service@trendifywow.com.
By purchasing from trendifywow, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice; changes take effect immediately upon posting on our website.
