Return and Refund Policy
Return & Refund Policy – trendifywow
At trendifywow, we are committed to providing high-quality products and ensuring your satisfaction. If you are not satisfied with your purchase, we offer a straightforward return and refund process.
Return Eligibility
To be eligible for a return:
- Returns must be initiated within 30 days of purchase.
- Items must be new, unused, unwashed, and undamaged.
- Original tags must be attached.
- Items must be in their original packaging.
- A valid proof of purchase (original receipt or gift receipt) is required.
Return Process
1. Initiate Your Return
- Contact our Customer Support team at trendifywow.com.
- Provide the items you wish to return and the reason for return.
- Wait for instructions on where and how to send your return.
2. Prepare Your Return
- Package the item(s) securely in the original packaging.
- Ensure items are free of stains, makeup, deodorant, or signs of wear.
- Include all original accessories and documentation.
3. Ship Your Return
- Send the package to the address provided by Customer Service.
- Use a trackable shipping method and keep your tracking number and proof of postage.
Refund Process
- Most returns are processed within 5–7 business days after receipt.
- Refunds are typically issued within 14–21 business days.
- Refunds include the cost of the item(s) and any applicable sales tax.
- Shipping costs are generally not refunded, except in cases of defective, damaged, or incorrect items.
- Refunds for purchases with original receipts will be issued to the original form of payment.
- Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.
- A $10 return fee will be deducted from your refund amount.
Return Shipping Costs
- Returns due to personal preference or incorrect purchases: customer is responsible for shipping.
- Returns due to damaged or incorrect items from trendifywow: shipping is covered by us. Please email clear photos of the issue before returning.
Special Circumstances
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- We are not responsible for returned packages lost or stolen in transit.
Exchanges
- Direct exchanges are not offered.
- To exchange, return your item(s) and place a new order in your desired size or color.
Non-Returnable Items
- Items that have been worn, altered, laundered, or damaged.
- Items returned without original packaging or tags.
- Items returned after the 30-day window.
Reserved Rights
trendifywow reserves the right to:
- Limit or refuse returns from customers with excessive return history, suspected fraud, or similar behavior.
- Refuse service to any customer or entity engaged in fraudulent or abusive activity.
- Discard any non-trendifywow items sent to our distribution center.
Questions or Concerns
For any questions about this policy, please contact our Customer Service team at trendifywow.com.
By purchasing from trendifywow, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice; changes take effect immediately upon posting on our website.